FAQs
CUSTOMER SERVICE
Is it possible to return the print?
All of our products are unique pieces that can be customized according to Order be made. Therefore, with one Orders that are free from defects are generally not possible to return.
Since the satisfaction of our customers is very important to us, you can US Nevertheless, please contact us so that we can find a good solution together.
Are there also frames for the fine art prints?
Producing and shipping high-quality frames is a craft in itself. The cheap alternatives do not meet the quality standards we want and also do not meet our requirements Regionality and sustainability. Therefore we do not offer any frames apart from the floater frame . We would be happy to recommend good contact points for the fine art prints. These would be, for example, the frames from HALBE frames or STUDIO ARTE in Zurich.
How long does delivery take?
The shipping times vary depending on the desired print. The fine art prints should be with you within 3 working days at the latest. Canvas and Aludibond prints take approx. 5-6 working days and prints with floater frames take approx. 8-10 working days.
Can I see the prints in a showroom?
We do not have our own showroom, but it is possible to visit the various types of printing at our partner printolino in Baar. If you are interested, you are welcome to contact us so that we can establish contact.
Where does the wood for the floater frames come from?
100% of the wood comes from sustainably managed forests in Europe. The required profile strips are in the Switzerland made and then cut and assembled by hand in Baar.
Are other sizes also possible?
As a general rule Yes. Send us your motif and the desired size and type of printing, then we will make you an individual offer.